Getting started
Accounts, profiles, navigation, and setting up HoundAlpha for the first time.
HOUNDALPHA SUPPORT
HOW CAN WE HELP YOUR NEXT MOVE?
Find answers about the app, your brokerage connection, Hound AI, packs, and account controls—or contact us directly.
Email support support@houndalpha.com
BROWSE BY TOPIC
START WITH THE RIGHT TRAIL.
Broker connections
Connecting, reconnecting, or removing a supported brokerage account.
Trading & portfolio
Holdings, portfolio values, stock and options orders, and order status.
Hound AI & bots
Creating strategies, choosing data, running backtests, and managing agents.
Packs & community
Pack membership, leaderboards, posts, messages, and community controls.
Account & privacy
Profile settings, notifications, privacy choices, and account deletion.
COMMON QUESTIONS
QUICK ANSWERS.
How do I connect a brokerage?
Open Portfolio, choose Connect Your Brokerage, and follow the secure connection flow. Available providers and supported trading features can vary by brokerage.
Why does my portfolio look out of date?
Broker synchronization and market-data timing can vary. Refresh the portfolio, confirm that the brokerage connection is active, and check whether the market is open. Contact support if values remain incorrect.
Can HoundAlpha guarantee a bot’s performance?
No. Backtests are hypothetical, AI output may be inaccurate, and market conditions change. Review every strategy and its risk controls before enabling trading.
Who can see my activity?
Visibility depends on the feature and audience you choose. Public posts can be visible broadly; pack content is shared with the relevant pack. Performance and holdings may be displayed as percentages without showing dollar values.
How do I report a bug?
Email support@houndalpha.com with your app version, device model, operating system, what you expected, what happened, and screenshots that do not expose passwords or brokerage credentials.